UpArrow Consulting: Innovative Learning Solutions

Publications and Serious Games

UpArrow have published two articles in the Training and Development in Australia magazine. Both articles explore the potential of serious games for training business processes. UpArrow have also developed a serious game called Rock Manager which trains the Purchase to Pay process. To play the game click here...

Digital Games: evaluating their potential for training business processes

Joanne Turbett ©2009 UpArrow Consulting, Published in the Training and Development in Australia Magazine June 2009, vol 36 no. 3.

Introduction

Some business problems require out of the box thinking to solve them. To understand what is required for out of the box thinking we need to understand what the box is. The box is the current business paradigm. It's the construct we have in our minds of how things should work. To think out of the box we need to find ways to break the paradigm. One way to do this is to investigate what works in another industry and evaluate whether those industry's concepts can provide a solution to the problem. This article evaluates the potential for digital games to change employee's attitudes and behaviours in following business processes. Read more...

Digital Games: Serious fun, serious learning outcomes

Joanne Turbett ©2010 UpArrow Consulting, Published in the Training and Development in Australia Magazine October 2010, vol 37 no.5

The Problem

The article, published in 2009, Digital games: evaluating their potential for training in business processes made the point that with ERP implementations a training environment is created with the same functionality as the production environment to train the software transactions. But a similar environment is not created to train the business processes. It could be said that the software training environment provides a degree of immersion since the employee is practicing by doing. Practice by doing equates to 75% retention (National Training Laboratories in Brothers 2007). On the other hand business processes are trained using conceptual flow diagrams in a lecture format. A lecture equates to 5% retention (National Training Laboratories in Brothers 2007). Therefore it is worth exploring whether an immersive business process training environment can be created to address the disparity in retention. Read more...